Our Return Policy:

We understand that there are occasions when things are not just right, and that changes must be made. When this happens we will make every effort to be fair to both of us. In order to make things easiest for all, please do these things first:

• Open your order immediately on receipt, and check it over.
  

• Please call or e-mail us first about the return, and for an authorization.
  

• Any claim for errors in shipment or charges should be made within a reasonable time (5 working days).

Please send a copy of the invoice that arrived with the order and a note, as sometimes things come back to us withou notes, and we do not know what to do with them.

Defective items will be credited their purchase price (including return shipping costs).
We will reimburse your return shipping to make sure it arrives to us safely! However, if you are choosing to return an item because you have changed your mind, shipping will be at your expense. (Such returned items are subject to a 15% restocking fee, and must be in re-selleable condition -- original packaging intact, and an absence of pet hair, cigarette smoke, etc.

Patterns, leaflets, colour charts, kits and fabrics are not returnable, and Sale items or Special Order items are also not returnable, except in cases of defect or damage.

All prices are subject to change without notice.

If you have questions? Just pick up the phone, or send an e-mail. We are always glad to help!

Below are some of the rates for delivery. However some smaller or single items may qualify for lower rates. Please be sure to watch for emails from us regarding your order as we may be able to help you save money on mailing. [On orders that receive "Free Shipping" (10,000yen or more), AsaTsuru reserves the right to choose the carrier.] COD charges aslo vary between carriers but we have tried to absorb some of the cost in order to help you make convenient choices for yourself. Thanks!

＊沖縄はヤマト運輸のみとさせて頂きます
ヤマト運輸代引き料金
　

一般小包の地帯区分と料金表

●千葉県発着の場合