Our Return Policy:
We understand that there are occasions when things are not just right, and that changes must be made. When this happens we will make every effort to be fair to both of us. In order to make things easiest for all, please do these things first:
- Open your order immediately on receipt, and check it over.
- Please call or e-mail us first about the return, and for an authorization.
- Any claim for errors in shipment or charges should be made within a reasonable time (5 working days).
Please send a copy of the invoice that arrived with the order and a note, as sometimes things come back to us withou notes, and we do not know what to do with them.
Defective items will be credited their purchase price (including return shipping costs).
We will reimburse your return shipping to make sure it arrives to us safely! However, if you are choosing to return an item because you have changed your mind, shipping will be at your expense. (Such returned items are subject to a 15% restocking fee, and must be in re-selleable condition -- original packaging intact, and an absence of pet hair, cigarette smoke, etc.
Patterns, leaflets, colour charts, kits and fabrics are not returnable, and Sale items or Special Order items are also not returnable, except in cases of defect or damage.
All prices are subject to change without notice.
If you have questions? Just pick up the phone, or send an e-mail. We are always glad to help!
Below are some of the rates for delivery. However some smaller or single items may qualify for lower rates. Please be sure to watch for emails from us regarding your order as we may be able to help you save money on mailing. [On orders that receive "Free Shipping" (10,000yen or more), AsaTsuru reserves the right to choose the carrier.] COD charges aslo vary between carriers but we have tried to absorb some of the cost in order to help you make convenient choices for yourself. Thanks!
関東 | ■茨城・栃木・群馬・埼玉・千葉・東京・神奈川・山梨 | 640(税込) |
信越 | ■長野・新潟 | |
南東北 | ■宮城・山形・福島 | |
北陸 | ■富山・石川・福井 | |
中部 | ■静岡・愛知・岐阜・三重 | |
関西 | ■京都・滋賀・奈良・和歌山・大阪・兵庫 | 740(税込) |
北東北 | ■青森・秋田・岩手 | |
中国 | ■岡山・広島・山口・鳥取・島根 | 850(税込) |
四国 | ■香川・徳島・高知・愛媛 | 950(税込) |
九州 | ■福岡・佐賀・長崎・熊本・大分・宮崎・鹿児島 | 1,060(税込) |
北海道 | ■北海道 | |
沖縄 | ■沖縄* | 1,160(税込) |
*沖縄はヤマト運輸のみとさせて頂きます
ヤマト運輸代引き料金
お支払合計金額 | 代引手数料 |
1 万円未満 | 315円(税込) |
1 万円以上〜3万円未満 | 420円(税込) |
3 万円以上〜10万円未満 | 630円(税込) |
10 万円以上〜30万円まで | 1,050円(税込) |
代金引換(コレクトサービス)は、30万円を超えると取り扱いできません。 |
一般小包の地帯区分と料金表
●千葉県発着の場合
属する
都道府県) 千葉県
岩手県
宮城県
秋田県
山形県福島県
栃木県
群馬県
埼玉県
山梨県
長野県
石川県
福井県静岡県
愛知県
三重県
岐阜県
京都府
大阪府
兵庫県
奈良県和歌山県
島根県
岡山県
広島県
山口県
香川県
愛媛県
高知県
佐賀県
長崎県
熊本県
大分県宮崎県
鹿児島県 60 サイズ 80 サイズ 100 サイズ 120 サイズ 140 サイズ 160 サイズ 170 サイズ